Make Decision Intelligence Your AI Advantage.

No more data-digging. Get decision-ready insights on the what, where, and why of your post-purchase, checkout, returns, and logistics, NOW.

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Parcel Perform AI Decision Intelligence mockup showing e-commerce logistics data points, forming an industry-leading data foundation of the highest quality, accuracy, and completeness to fuel AI insights and recommendations tailored to your business.

TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

Expert AI Insights for Decisive Actions

Think Bigger on AI

E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with Decision Intelligence as your AI Advantage.

AI Data Monitoring

Scale up data monitoring, without the added time or resources. Get the power of 20 analysts watching your data 24/7 to flag disruptions and spot opportunities across checkout, post-purchase, logistics, and returns.

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Daily AI Summaries

Start your day with success: decision-ready insights, proactively served. Know exactly what’s happening, where, and why across your delivery experience operations – all without the manual data work.

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AI Recommendations

Here’s the smartest shortcut from insights to actions: AI tells you the best next moves. Take prioritized steps to fix issues, optimize costs, and improve your delivery experience.

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AI Performance Alerts

Customize alerts and focus on performance metrics that matter the most to you. Turn insights into operational priorities. Stay ahead of emerging issues, and tackle disruptions with AI root cause analysis.

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Out-of-the-box BI

You have the insights, now you just need the right report. Get a crystal-clear, 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards. No code, favors, or data expertise required.

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AI Navigator

Meet your Parcel Perform AI guide, always ready to help you get stuff done – fast. Forget scrolling through endless data. Just ask a question, and instantly get answers about shipments, returns, bookings, and more. Finally, take back time for more strategic priorities.

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Why Choose AI Decision Intelligence

Gain Predictive Control

No more reactive measures. AI Decision Intelligence gives you clear, proactive insights to manage carriers, shipping routes, and potential disruptions before they escalate.

Make Decisions with Confidence

AI Decision Intelligence transforms your data with industry intel to give you reliable root cause analysis, benchmarking, and recommendations for faster, smarter operational planning.

Swap Data Analysis for Decision Making

Let AI Decision Intelligence take care of mundane, time-consuming data analysis. Empower your team to focus on strategic, high-impact strategies.

More Savings, More Customer Satisfaction

Reduce fraud losses, optimize carrier spend, and cut WISMO costs through decisive, targeted actions recommended by AI Decision Intelligence.

Data You Can Trust for the Best AI Decisions

Can you really trust AI when making decisions? With Parcel Perform AI, yes. Our AI Decision Intelligence is powerful because of the data behind it. We process billions of e-commerce logistics data points, forming an industry-leading data foundation of the highest quality, accuracy, and completeness to fuel AI insights and recommendations tailored to your business.

100bn+

Parcel Updates A Year

1,100+

Global Carrier Integrations

160+

Countries Covered

155+

Harmonized Event Types

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The AI Delivery Experience Platform that Increases Revenue, Saves Costs, and Unblocks Bottlenecks – Fast.

AI Decision Intelligence

No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics.

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Post-Purchase

Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control.

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Checkout

Drive checkout confidence & conversions. Deliver on your promise with the best AI-predicted EDD & tailored A/B tests.

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Logistics

Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs – all in one.

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Returns

Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty.

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Join 3,000+ of the World's Best Brands & Marketplaces

"In some markets, we have seen a 45% decrease of parcel tracking assistance related customer calls."

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"Parcel Perform allows us to provide highly personalized customer responses."

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"We now have the visibility, control, and data to optimize our post-purchase experience."

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"Triggering emails based on parcel arrival dates resulted in a big increase in product reviews."

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Unlock AI Business Intelligence – Amplified by Our 1,100+ Strong Global Carrier Network

Parcel Perform integrated carrier, Bolloré Logistics

Parcel Perform integrated carrier, 4PX Worldwide Express

Parcel Perform integrated carrier, aCommerce powering ecommerce

Parcel Perform integrated carrier, Cainiao

Parcel Perform integrated carrier, Bpost

Parcel Perform integrated carrier, China Postal Express and Logistics

Parcel Perform integrated carrier, Blue Dart

Parcel Perform integrated carrier, Australia Post

Parcel Perform integrated carrier, Canada Post

Parcel Perform integrated carrier, Correios de Mocambique

Parcel Perform integrated carrier, DB Schenker

Parcel Perform integrated carrier, Colissimo

Parcel Perform integrated carrier, Asendia

Parcel Perform integrated carrier, LaserShip

Parcel Perform integrated carrier, J&T Express

Parcel Perform integrated carrier, Maersk

Parcel Perform integrated carrier, Mail Americas

Parcel Perform integrated carrier, New Zealand Post

Parcel Perform integrated carrier, Saudi Post

Parcel Perform integrated carrier, Parcel Force

Parcel Perform integrated carrier, Purolator International

Parcel Perform integrated carrier, Mondial Relay International

Parcel Perform integrated carrier, Sagawa Express

Parcel Perform integrated carrier, DHL 2MH

Parcel Perform integrated carrier, Royal Mail UK

Parcel Perform integrated carrier, Russian Post

Parcel Perform integrated carrier, Spring GDS Tracking

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Make customer trust and confidence one of your biggest business advantages.

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Parcel Perform is ISO 27001 certified by TÜV SÜD PSB Pte Ltd

Fully GDPR-compliant platform to protect your business and customers

High platform reliability with 99.9% uptime

We'd love to show you around.

Explore our platform in a personalized demo and see how we can help your business drive winning delivery experiences with AI Decision Intelligence.

Frequently Asked Questions

What is AI Decision Intelligence?

AI Decision Intelligence is the core AI capability within Parcel Perform's platform. It's designed to transform vast amounts of e-commerce logistics data into clear, actionable insights and automated directives. By moving beyond basic analytics to provide predictive capabilities and intelligent automation, it empowers your business to make smarter, faster, data-backed decisions across the entire delivery experience, crucial for thriving in the era of AI Commerce.

Make Decision Intelligence Your AI Advantage.

Make Decision Intelligence Your AI Advantage.

Expert AI Insights for Decisive Actions

Expert AI Insights for Decisive Actions

Think Bigger on AI

Think Bigger on AI

AI Data Monitoring

Daily AI Summaries

AI Recommendations

AI Performance Alerts

Out-of-the-box BI

AI Navigator

Why Choose AI Decision Intelligence

Data You Can Trust for the Best AI Decisions

The AI Delivery Experience Platform that Increases Revenue, Saves Costs, and Unblocks Bottlenecks – Fast.

Join 3,000+ of the World's Best Brands & Marketplaces

Unlock AI Business Intelligence – Amplified by Our 1,100+ Strong Global Carrier Network

Make customer trust and confidence one of your biggest business advantages.

We'd love to show you around.

Frequently Asked Questions

What is AI Decision Intelligence?

How does AI Decision Intelligence help in the age of AI Commerce?

How does AI Decision Intelligence help with my Estimated Delivery Date (EDD) accuracy and performance?

How does AI Decision Intelligence reduce "Where Is My Order?" (WISMO) inquiries?

What makes Parcel Perform's AI Decision Intelligence different?

Does AI Decision Intelligence offer predictive capabilities?

Will AI Decision Intelligence help my team make better strategic decisions?

Can AI Decision Intelligence integrate with my existing systems?

Is AI Decision Intelligence difficult to implement or use?

Can AI Decision Intelligence help manage and audit our shipping costs and carrier invoices?