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The Nile Group: Data-Driven Delivery Success

  • Complete shipment visibility

  • Reduced WISMO inquiries

  • Improved customer satisfaction

  • Data-driven carrier negotiations

  • Proactive issue resolution

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About the Customer

The Nile Group, is an early Australian online marketplace founded in 2003. The company has since expanded to sell 40 million products across 90 countries, prioritizing exceptional customer experiences.

Products Used

Delivery Experience_icon Post-Purchase Experience

The Challenge: 

The Nile Group faced challenges due to the high volume of logistics data they handled daily. Manual analysis was time-consuming and error-prone, making it difficult to gain insights into carrier performance and proactively address customer inquiries.

"A big part of a seamless delivery experience is comprehensive shipment visibility."
David Prichard
David Prichard
Director of Customer Service and Operations, The Nile Group

The Parcel Perform Solution:

Parcel Perform provided The Nile Group with a comprehensive solution to streamline their logistics operations and enhance the customer experience.

Comprehensive Real-Time Tracking

Parcel Perform's extensive data pipeline and carrier network provided The Nile Group with unparalleled visibility into their shipments across all carriers and regions.

Carrier Performance Analytics

The Carrier Performance report, featuring the Shipment Count, Carrier Shipment Volume, and Shipment Status charts, allowed The Nile Group to identify top-performing carriers and potential bottlenecks.

Proactive Customer Communication

The Parcel Overview Dashboard empowered The Nile Group's customer service team to quickly address WISMO inquiries, while branded tracking pages and proactive delay notifications kept customers informed and satisfied.

Internal Visibility and Efficiency

Webhook notifications alerted The Nile Group's internal teams about critical parcel activity, enabling proactive issue resolution.

Data-Driven Decision Making

Parcel Perform's platform provided The Nile Group with the data and insights needed to make informed decisions about carrier partnerships and overall logistics strategy.

"Parcel Perform currently provides The Nile Group with logistics data of the highest quality across 1,078+ global carriers. With Parcel Perform's one-stop logistics intelligence dashboard, The Nile Group's logistics team can establish simpler and more intuitive data analytics processes."
David Prichard
David Prichard
Director of Customer Service and Operations,
The Nile Group
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Get full visibility of every event in the delivery journey, starting from order creation to final delivery.

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The Carrier Performance report helps The Nile Group to identify supply chain bottlenecks instantly.

The Impact:

Parcel Perform's comprehensive solution empowered The Nile Group to achieve remarkable outcomes: 100% shipment visibility, proactive issue resolution, optimized carrier partnerships, and a significant boost in customer satisfaction, resulting in a truly transformative impact on their business.

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  • Improved Efficiency and Visibility

    The Nile Group achieved 100% shipment visibility, reducing manual effort and improving efficiency.

  • Enhanced Customer Satisfaction

    Proactive communication and real-time tracking updates led to a decrease in WISMO inquiries and improved customer satisfaction.

  • Optimized Carrier Partnerships

    Data-driven insights enabled The Nile Group to negotiate better terms with carriers and optimize their logistics network..

  • Proactive Issue Resolution

    Webhook notifications allowed The Nile Group to address potential issues before they impacted customers, further improving the overall delivery experience.

Hear from our customer:

"Parcel Perform has been integral in providing us with full shipment transparency. Their platform is highly customizabe in terms of filters and provides us with the ability to extract the exact data we need for greater clarity into our delivery operations."

David PrichardDavid Prichard
Director of Customer Service and Operations, The Nile Group

"All data can also be exported or shared with other business teams easily. Parcel Perform's willingness to make this data accessible is really important to The Nile, and a sign of the right approach of a B2B e-commerce logistics solution."

David PrichardDavid Prichard
Director of Customer Service and Operations, The Nile Group

"By reaching out to their customers via notifications, The Nile Group actively reassures their customers that their order is well on its way, eliminating the need for WISMO calls."

David PrichardDavid Prichard
Director of Customer Service and Operations, The Nile Group

The collaboration between The Nile Group and Parcel Perform exemplifies the transformative power of data-driven logistics solutions. 

By harnessing Parcel Perform's capabilities, The Nile Group not only conquered the complexities of logistics data but also unlocked new opportunities for growth and customer satisfaction. The partnership empowers The Nile Group to push beyond traditional post-purchase experiences, ensuring their continued success as they expand into new markets and ventures.

"With Parcel Perform by their side, The Nile Group can forge ahead with confidence, knowing that our innovative solutions and services are primed to facilitate their growth and drive success in these new and exciting markets."
David Prichard
David Prichard
Director of Customer Service and Operations, The Nile Group
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Get real-time logistics data visibility and intelligent insights for your business.

Book a demo with us to learn how Parcel Perform can help your business.

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