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Success Stories

 Parcel Perform faviconX (1)Parcel Perform customer Inkbox

Inkbox: Finding a permanent path to customer-centricity with Parcel Perform

Read how Parcel Perform enabled Inkbox to control the end-to-end customer experience and improve customer satisfaction with logistics data visibility.

Parcel Perform x Inkbox success story

Transforming the delivery experience with a holistic solution fueled by high quality data.

As a widely popular and rapidly growing lifestyle brand selling semi-permanent tattoos and accessories, Inkbox needed to consistently deliver the best end-to-end buying experience for their customers from brand discovery to checkout.

Without full visibility over its delivery process, Inkbox could not ensure complete customer satisfaction. They needed a reliable solution that could empower their customer service and logistics teams to drive customer engagement and loyalty.

In this success story, learn how Parcel Perform helped Inkbox:

Carrier partners integrates globally

Increase delivery visibility into their logistics setup

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Improve customer retention rates and boost NPS

Reduce WISMO with AI-driven estimated delivery dates

Increase customer engagement and reduce WISMO enquiries

Returns benefit -3

Boost upselling and customer engagement with a branded tracking page

Hear from our customer:

"Parcel Perform's data-first delivery experience solution empowers us and our customers to have accurate, accessible and reliable data. Over the past few years of our partnership, Parcel Perform has been able to support our business needs with their platform.

Together, we've been able to identify and resolve parcel issues proactively to create more transparent delivery journeys. As we continue to grow, we look forward to providing amazing post-checkout experiences for our customers there as well."

Manaal Farooqi Inkbox

Manaal Farooqi
Director of Customer Success, Inkbox

Equip your customer service teams with shipment data visibility.

Learn how Parcel Perform's data-first delivery experience platform can help your business reduce WISMO and increase customer satisfaction.