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E-Commerce Success Starts Here.

Empower your business teams. Download tailored content for your specific department.
Ecommerce Marketing TeamsE-Commerce & Marketing Teams
Uncover your hidden customer retention potential
Logistics_and_operations_teamsLogistics & Operations Teams
Optimize your logistics operations process
Customer service teamsCustomer Service Teams
Enable first-class customer service with logistics data
IT and procurement teamsIT & Procurement Teams
Drive tracking accuracy, automation, and cost control
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E-Commerce Marketers, don't loose sleep over abandoned carts and customer churn

Turn shoppers into superfans with confidence-boosting AI delivery estimates and post-purchase upselling. 
Supercharge Conversions with Precise AI-Powered Delivery Estimates
  • Your own tailored AI model
  • Easy-to-deploy widget
  • A/B test for best results

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Upgrade Ordinary Delivery Updates to Upselling Opportunities
  • No-Code Campaign Builder
  • Customizable look & feel
  • 88+ triggers for all delivery scenarios

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Recapture Revenue and Boost CLV with Self-Service Returns
  • Integrated, one-click returns
  • Revenue-generating refund alternatives Effortless policy enforcement

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Harness the Power of Your Delivery Data for Smarter, Faster Decisions
  • Measure marketing impact
  • Real-time alerts
  • 360° campaign analysis

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Transform your Post-Purchase Experience

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"The competition in our market is extremely high so customer retention is a huge topic for us–not just in terms of cost consideration–it’s the basis for us to grow our business.

By curating a unique delivery experience we were able to increase our customer retention rate by 20%."
SNOCKS customer logo
Johannes Kliesch,
Founder of SNOCKS

Logistics & Operations Managers, here’s how to ship smarter while saving big on logistics costs

Gain control of your logistics, cut costs, and boost shipping performance through intelligent automation and data-driven insights.
Slash Shipping Costs with Data-Driven Route Optimization
  • Compare carrier rates in real-time, find the best shipping options
  • Power real-time routing using Parcel Perform’s proprietary data
  • Pinpoint shipping cost discrepancies for better savings

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Take Control of Your Returns Processes: Balance Cost and Convenience
  • Flexible returns shipping across 500+ services and 700,000+ drop-off points
  • Optimize returns efficiency with customizable shipping rules
  • Gain complete visibility into returns processing, from customer
    back to warehouse

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Prevent Costly Disruptions with Real-Time Visibility and Alerts
  • Set custom alerts to detect delays before they impact your customers
  • Gain performance insights with ready-to-use, industry-standard reports
  • Your bespoke data dashboard that helps track key logistics KPIs

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Scale Effortlessly with Flexible Global Multi-Carrier Shipping
  • Integrate with new carriers and reach new markets in 4 weeks
  • Seamlessly connect with your existing WMS, TMS, OMS, and ERP
  • A centralized platform to manage shipment booking, labels, and carriers

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Optimize your Logistics Operations

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"GTL chose Parcel Perform because of the real-time data that Parcel Perform provides as well as the fast 3PL logistics integration.

We saw a 20% increase in team efficiency as more time is spent on operations excellence instead of tracking parcels manually."
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Daniel Kalip,
Chief of Delivery at GoTo Logistics

Customer Service Managers, stop letting endless WISMO tickets drain your team

Empower your agents with data and efficient processes. Delight customers with seamless, self-service tracking.
Transform Customer Support from Reactive to Remarkable
  • End-to-end self-service tracking integrated into your webstore
  • 88+ triggers for proactive updates in all delivery scenarios
  • Impress customers even during delivery exceptions with 25+ pitfalls

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Reduce WISMR with Seamless Self-Service Returns
  • Efficient & transparent one-click returns
  • End-to-end returns process and policy automation
  • Proactive, actionable returns notifications

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Unlock WISMO Resolution Efficiency with 360° Order Visibility
  • Real-time, unified tracking across all parcels
  • 50+ shipment filters for quick support assistance
  • Granular shipment data for easy issue resolution

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Slash WISMO Costs and Boost Customer Satisfaction with Data
  • Real-time alerts for early issue detection
  • Monitor NPS ratings with customizable business intelligence reports
  • Effortlessly integrate with your existing systems

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Transform your Customer Service Operations

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"Tracking assistance is one of the top reasons for customer queries. In some markets, we have seen a 45% decrease of such calls.

Customers also revisit the track & trace webpage 4-6 times during the delivery journey, proving it is an essential feature to boost customer
experience."
Nespresso
Global Delivery Services Manager, Nespresso

IT & Procurement Leaders, slash costs and logistics chaos with the power of One Platform

Empower your business with a single source of truth for data-driven decisions and streamlined operations
One Platform to Scale & Unify Your E-Commerce Operations
  • Full control of shipping operations across all your carriers
  • Connect to and track parcels with 1,078+ global carriers
  • End-to-end, integrated experience from checkout to returns

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Control Shipping Costs with Intelligent Automation
  • Automated cost audits identify discrepancies and savings
  • Data-driven carrier selection optimizes shipping for cost & performance
  • Effortless integration with all your existing systems

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Power Smarter Decisions with Centralized Business Intelligence
  • Data analysis out-of-the-box with harmonized delivery data
  • Customizable data solution for tailored monitoring
  • Unify insights from logistics, support, and e-commerce teams

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Secure, Reliable, and Supported Logistics Platform
  • Prioritize security with a GDPR-compliant, ISO 27001 certified platform
  • Scale reliably and ensure 99.9% uptime with ernterprise-grade execution
  • Keep operations running smoothly with 24/7 dedicated support

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Empower your IT & Procurement Teams

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"We can now enable our customers to monitor their supply chain operations and remedy immediate action to resolve issues that may arise.

As a result, they’ll benefit from more efficient operations, greater transparency and a better overall experience."
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Pal Narayanan, EVP and Chief Information Officer, GEODIS Americas

Our E-Commerce Data & Delivery Experience Platform

Parcel Perform experience
Delivery Experience_iconPOST-PURCHASE
Tracking data, tracking page, delivery notifications 
Checkout Experience_icon (1)CHECKOUT
Responsive EDD predictions, best practice built in one widget
Returns Experience_icon (1)RETURNS
Returns management automation, reverse logistics, revenue recovery
Logistics Experience_icon (1)LOGISTICS
Carrier connectivity, label generation, shipment routing, cost audits
Co-Pilot_icon (1)CO-PILOT
Performance metrics setting, alerts, e-commerce business intelligence

Don't just buy software.
Get a partner for long term e-commerce success.

Book a demo with us to learn how Parcel Perform can help your business.

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